100% Customer Satisfaction
We are so sure you'll be pleased with our products
and services that we offer you only the
A thirty-day money back full satisfaction
guarantee on all products!
Live Butterfly Release Guarantees
Baker's Dozen for Live Butterflies! Order 12
live butterflies and receive 1 free! No limitations
for redemption. Since live butterflies are sensitive
living creatures and specially made to order
there are no refunds or returns; They won't likely
survive the return trip. We guarantee that your
order will be delivered the day before your
event date! That's why we only use overnight
air delivery. As to the quality, it is rare that
a butterfly doesn't survive the journey, but
just in case this happens a few extras are included
with every order. However, the majority of the
time 100% of the live butterflies will successfully
complete their journey. The wings of our butterflies
arrive in excellent condition, it is when butterfly
wings get touched by human hands that they start
to lose quality.
One Year Factory Warranty on Electronics
Electronic butterflies, dragonflies, moths, and
glow-in-the-dark fireflies come with a one year
free replacement warranty. If they stop functioning
for any reason, simply return them by mail and
receive a free replacement within 7-10 days.
To receive a replacement please put all of
the parts of the malfunctioning kit into a box
and mail it to: Entomon.net / Dream Catcher Global,
7755 Owensmouth Ave.
Canoga Park, CA 91304. After successful
evaluation an identical replacement kit will
be sent to your return address. Along with
the returned product please include your name,
phone number, and the date of the product purchase.
Please note that we do not accept returns sent
Fixable Reasons for Wing Motion Not
1.) If it is plugged into a
wall outlet and doesn't seem to be getting any
power, check the cord connections. Or try a
different circuit or location as there may be
a problem with that specific outlet.
2.) If the wing inadvertently
flattens out and stops moving properly, it may
need to be snapped back into position for the
wings to have normal continuous motion.
Unfixable Reasons for Wing Motion
3.) If the titanium wire "muscle" is
broken inside the miniature hinged bug-body.
4.) If the power cord of wings
in motion kit is been severed or cut.
Trouble Shooting Wings:
Step 1 -
Before returning your wings in motion moving
butterfly, dragonfly, and moth kit please
check to see if the problem can be fixed by adjusting
the wing first. This is especially apparent when
the bug body moves automatic when powered,
but the wing doesn't seem to be fluttering correctly.
Step 2 -
To get your moving-wing kit to function normally
use your fingers to fold the wings down and
snap them onto the bug body and then fold the
wings back up in a "V" position,
and you may need push them up on each side
and make a slight crease at the narrow portion
of each wing. Each package comes with a diagram
of how to position the wings to get them to work
normally. If you have any questions please feel
free to contact us at: 1-888-244-4059 or email
Glass, Mirrors and Fountains
We offer a ninety-day limited warranty from the
date of purchase for the electrical components
such as air pumps and lights tend to come
with our glass wall mirror bubble machines, water
fountains, and glass tables. Each item gets carefully
packed before shipping, if your order should
somehow arrive broken please contact us for instructions
on what to do next. All glass mirror products,
except for infinity candle mirrors, are shipped
in a wooden crates to insure their safe arrival.